CANCELLATION POLICY

PLEASE READ ALL THE INFORMATION ON THIS PAGE CAREFULLY AND IN ITS ENTIRETY.

GENERAL NOTES:

Honesty, integrity, ethical behavior, and professional deportment are fundamental to the paramedic profession. Paramedic Services will be notified when a candidate:

    • exhibits any form of verbal or physical abuse;
    • fails to disclose medical or health information during any part of the OPPATTM process including, but not limited to: pre-test inquiries; pre-test / post-test health screening; and, post-test communication;
    • provides false and/or inaccurate and/or incorrect and/or incomplete and/or misleading information of any type in any form of communication including, but not limited to email, voicemail, social media, or in writing;
    • falsifies any documentation before, during, or after the OPPATTM process including requests for rescheduling and/or cancelling of appointments;
    • modifies any format of OPPATTM documentation including, but not limited to medical clearance forms and test result notifications.
  • OPPATTM testing is part of Paramedic Services’ hiring and return-to-work processes. Candidates are reminded to act accordingly.
  • OPPATTM reserves the right to cancel and reschedule appointments.

CANCELLATION POLICY:

Candidates are STRONGLY discouraged from cancelling their confirmed appointment.

“CANCELLING” A PLACEHOLDER / PRE-REGISTRATION FORM

If you have submitted your placeholder / pre-registration form and no longer need a confirmed appointment, please email oppat@wlu.ca.

  • Upon receipt of the email, your pre-registration form and temporary appointment will be cancelled.
  • Cancelled pre-registration forms will be refunded minus a $35.00 (+HST) administrative fee. Please note that refunds can take 7-10 business days to appear on the credit card that was used to pay for the appointment.

Candidates who require a confirmed appointments will be required to completed the pre-registration process again.

“CANCELLING” A CONFIRMED APPOINTMENT NOT DUE TO MEDICAL ILLNESS OR INJURY:

If you cannot, or do not want to, attend your appointment as confirmed for any non-medical reason, please email oppat@wlu.ca indicating the date and time of your appointment.

  • Upon receipt of the email, your confirmed appointment will be cancelled and a refund issued as per the cancellation policy.
  • Candidates whose confirmed appointments are cancelled are required to start the pre-registration process again.

Emails that are received seven (7) or MORE days BEFORE the date and time of the confirmed appointment will be refunded minus a $35.00 (+HST) administrative fee. Please note that refunds can take 7-10 business days to appear on the credit card that was used to pay for the appointment.

“CANCELLING” A CONFIRMED APPOINTMENT DUE TO MEDICAL ILLNESS OR INJURY:
 

Candidates who must cancel their confirmed appointment due to medical illness or injury are required to submit medical documentation from a regulated healthcare provider that includes the following information:

  • printed name, address, phone number, and medical licence number of the regulated healthcare provider;
  • the signature of the regulated healthcare provider;
  • the date of visit; and,
  • the date that the candidate will be medically cleared (i.e., have no functional limitations)

AT THE DISCRETION OF OPPATTM, CONFIRMED APPOINTMENTS THAT NEED TO BE CANCELLED DUE TO DOCUMENTED MEDICAL REASONS OR INJURY MAY BE RESCHEDULED

CONFIRMED APPOINTMENTS THAT ARE RESCHEDULED FOR ANY MEDICAL REASON OR INJURY ARE NOT ELIGIBLE FOR A REFUND IF CANCELLED AT A LATER DATE.

RESCHEDULED APPOINTMENTS ARE NOT ELIGIBLE FOR A REFUND.

 

“SWAPPING” A CONFIRMED APPOINTMENT WITH ANOTHER CANDIDATE:

  • Candidates who want to “swap” their confirmed appointment with another candidate must email oppat@wlu.ca at least five (5) business days in advance of the first scheduled appointment that is to be changed.
  • The person(s) who are swapping the confirmed appointment(s) MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the scheduled appointments that are being swapped
    • the first and last names of each person involved in the swap
    • the email and phone number of each person involved in the swap
  • OPPATTM will not be involved in any financial transaction between candidates swapping or giving their appointments to another candidate.

 

 “GIVING” A CONFIRMED APPOINTMENT WITH ANOTHER CANDIDATE:

  • Candidates who want to “give” their confirmed appointment to another candidate must email oppat@wlu.ca at least five (5) business days in advance of the confirmed appointment.
  • The person who will be taking the confirmed appointment MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the confirmed appointment that is being given away
    • the first and last names of each person involved in the give-away
    • the email and phone number of each person involved in the give-away
  • OPPATTM will not be involved in any financial transaction between candidates swapping or giving their appointments to another candidate.

 

 “NO-SHOW”

  • Appointments where a candidate is a “no-show” are non-refundable.