PLEASE READ ALL THE INFORMATION ON THIS PAGE CAREFULLY AND IN ITS ENTIRETY. 

 

GENERAL NOTES:

  • Honesty, integrity, ethical behavior, and professional deportment are fundamental to the paramedic profession. Paramedic Services will be notified when a candidate:
    • exhibits any form of verbal or physical abuse;
    • fails to disclose medical or health information during any part of the OPPATTM process including, but not limited to: pre-test inquiries; pre-test / post-test health screening; and, post-test communication;
    • provides false and/or inaccurate and/or incorrect and/or incomplete and/or misleading information of any type in any form of communication including, but not limited to email, voicemail, social media, or in writing;
    • falsifies any documentation before, during, or after the OPPATTM process including requests for rescheduling and/or cancelling of appointments;
    • modifies any format of OPPATTM documentation including, but not limited to medical clearance forms and test result notifications.
  • OPPATTM testing is part of Paramedic Services’ hiring and return-to-work processes. Candidates are reminded to act accordingly.
  • OPPATTM reserves the right to cancel and reschedule appointments.

  • Rescheduling, changing, and swapping of appointments is subject to availability.

CANCELLING AN APPOINTMENT (not related to COVID-19):  

Are you cancelling an appointment that is seven (7) or MORE days BEFORE the date and time of the scheduled appointment?

  • To cancel your appointment (i.e., you will not be coming for testing), please use the “cancel / change your appointment” button on your confirmation receipt that was emailed to you at the time of registration.
  • Cancellations that are made seven (7) or more days before the date and time of the scheduled appointment will be refunded minus a $25.00 (+HST) administrative fee.
  • Please note that refunds can take 7-10 business days to appear on the credit card that was used to pay for the appointment.
  • If you would like to re-schedule, swap, or give-away your appointment, please follow the instructions under “Rescheduling an Appointment”.

 

Are you cancelling an appointment that is LESS than seven (7) days of the date and time of the scheduled appointment?

  • Appointments that are cancelled less than seven (7) days from the date and time of the scheduled appointment are non-refundable.
  • Please notify OPPATTM by email oppat@wlu.ca if you will be attending your appointment.

 

CANCELLING AN APPOINTMENT (related to COVID-19)

Workplace exposure:

If your employer has informed you that have been exposed to a patient, co-worker, employee, or other individual who requires COVID testing and that you are required to self-isolate, please notify OPPATTM via email (oppat@wlu.ca) as soon as possible. In addition, we will require the following information:

  • date of exposure;
  • official documentation from your employer indicating that you are required to self-isolate;
  • the length of self-isolation required;
  • whether or not PPE was being worn at the time of the exposure;
  • whether or not there was a breach in PPE at the time of exposure;
  • your COVID-19 vaccination status; and,
  • if you are symptomatic, official documentation from the provincial Ministry of Health confirming that you have been swabbed for COVID-19.

In order to reschedule your appointment, we will require official documentation from either your employer indicating that you are fit for duty, and/or official documentation from the Ministry of Health confirming that you are negative for COVID-19. Additional official documentation may be required; candidates will be informed what additional official documentation is required on a case-by-case basis.

If your COVID-19 test results are positive, we will not reschedule you until you have self-isolated for the requisite period of time as indicated by the Public Health Unit in your region. We will require a copy of your COVID negative results after you have completed your self-isolation.

Upon receipt of the necessary documentation, you will be contacted by a member of the OPPATTM team to reschedule your appointment; please do NOT use the registration system to reschedule your appointment. Please note that appointments that are rescheduled for a later date will not be refunded.

Given the serious nature of COVID, we will not make any exceptions to the above in order to maintain the health and safety of all individuals, including candidates, the testing team, and the community at large. Please note, any test that is re-scheduled for a later date can be cancelled but the registration fee will not be refunded.

Non-workplace exposure:

If you have had a non-workplace exposure, please notify OPPATTM via email (oppat@wlu.ca) as soon as possible. In addition, we will require the following information:

  • date of exposure;
  • your vaccination status; and,
  • official documentation from the provincial Ministry of Health confirming that you have been swabbed for COVID-19.

In order to reschedule your appointment, we will require official documentation from the provincial Ministry of Health confirming that you are negative for COVID-19. Additional official documentation may be required; candidates will be informed what additional official documentation is required on a case-by-case basis. Upon receipt of the necessary documentation, you will be contacted to reschedule your appointment; please do NOT use the registration system to reschedule your appointment.

If your COVID-19 test results are positive, we will not reschedule your appointment until you have self-isolated for the requisite period as indicated by the Public Health Unit in your region. We will require a copy of your COVID negative results after you have completed your self-isolation. Additional official documentation may be required; candidates will be informed what additional official documentation is required on a case-by-case basis.

Upon receipt of the necessary documentation, you will be contacted by a member of the OPPATTM team to reschedule your appointment; please do NOT use the registration system to reschedule your appointment. Please note that appointments that are rescheduled for a later date will not be refunded.

Given the serious nature of COVID, we will not make any exceptions to the above in order to maintain the health and safety of all individuals, including candidates, the testing team, and the community at large. Please note, any test that is re-scheduled for a later date can be cancelled but the registration fee will not be refunded.

Showing signs of COVID-19

If you are showing signs and symptoms of COVID-19, or think that you may have COVID-19, please complete the following self-assessment from the Ontario Ministry of Health to determine your next steps.

https://covid-19.ontario.ca/self-assessment/

If the self-assessment indicates that you should be tested for COVID-19 and/or should self-isolate for 14 days, please notify OPPATTM via email (oppat@wlu.ca) as soon as possible. In addition, we will require the following information:

  • date of exposure;
  • your vaccination status; and,
  • official documentation from the provincial Ministry of Health confirming that you have been swabbed for COVID-19.

In order to reschedule your appointment, we will require official documentation from the provincial Ministry of Health confirming that you are negative for COVID-19. Additional official documentation may be required; candidates will be informed what additional official documentation is required on a case-by-case basis.

If your COVID-19 test results are positive, we will not reschedule you until you have self-isolated for the requisite period as indicated by the Public Health Unit in your region. We will also require a copy of your COVID negative results after you have completed your self-isolation. Additional official documentation may be required; candidates will be informed what additional official documentation is required on a case-by-case basis.

Upon receipt of the necessary documentation, you will be contacted by a member of the OPPATTM team to reschedule your appointment; please do NOT use the registration system to reschedule your appointment. Please note that appointments that are rescheduled for a later date will not be refunded.

Given the serious nature of COVID, we will not make any exceptions to the above in order to maintain the health and safety of all individuals, including candidates, the testing team, and the community at large. Please note, any test that is re-scheduled for a later date can be cancelled but the registration fee will not be refunded.

 

RESCHEDULING AN APPOINTMENT

  • Rescheduling of an appointment must be done seven (7) or more days BEFORE the date and time of the scheduled appointment.
  • Rescheduling appointments is subject to availability.
  • To reschedule an appointment, please use the “cancel / change your appointment” button on your confirmation receipt that was emailed to you at the time of registration.
  • DO NOT use the “cancellation” option as this will require you to register and pay for your test again; you will also be subject to a $25.00 (+HST) administrative fee.

“SWAPPING” AN APPOINTMENT WITH ANOTHER CANDIDATE

  • Candidates who want to “swap” their appointment with another candidate must email oppat@wlu.ca at least three (3) days in advance of the first scheduled appointment that is to be changed.
  • The person(s) who are swapping the appointment(s) MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the appointments that are being swapped
    • the first & last names of each person involved in the swap
    • the email and phone number of each person involved in the swap’.
  • OPPATTM will not be involved in any financial transaction between candidates swapping of giving their appointments to another candidate.

 

“GIVING” AN APPOINTMENT WITH ANOTHER CANDIDATE

  • Candidates who want to “give” their appointment to another candidate must email oppat@wlu.ca at least three (3) days in advance of the first scheduled appointment that is to be changed.
  • The person who will be taking the appointment(s) MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the appointment that is being given away
    • the first & last names of each person involved in the give-away
    • the email and phone number of each person involved in the give-away’.
  • OPPATTM will not be involved in any financial transaction between candidates swapping of giving their appointments to another candidate.

 

“NO-SHOW”

  • Appointments where a candidate is a “no-show” are non-refundable.