CANCELLATION POLICY

PLEASE READ ALL THE INFORMATION ON THIS PAGE CAREFULLY AND IN ITS ENTIRETY.               

GENERAL NOTES:

  • Honesty, integrity, ethical behavior, and professional deportment are fundamental to the paramedic profession. Paramedic Services will be notified when a candidate:
    • exhibits any form of verbal or physical abuse;
    • fails to disclose medical or health information during any part of the OPPATTM process including, but not limited to: pre-test inquiries; pre-test / post-test health screening; and, post-test communication;
    • provides false and/or inaccurate and/or incorrect and/or incomplete and/or misleading information of any type in any form of communication including, but not limited to email, voicemail, social media, or in writing;
    • falsifies any documentation before, during, or after the OPPATTM process including requests for rescheduling and/or cancelling of appointments;
    • modifies any format of OPPATTM documentation including, but not limited to medical clearance forms and test result notifications.
  • OPPATTM testing is part of Paramedic Services’ hiring and return-to-work processes. Candidates are reminded to act accordingly.
  • OPPATTM reserves the right to cancel and reschedule appointments.

CANCELLATION POLICY:

Candidates who cannot attend a confirmed scheduled appointment need to carefully read and follow all the instructions below.

Candidates can still “cancel”, “swap” or “give away” appointments, but they can no longer “self-schedule” or “self-reschedule”.

Candidates who cancel their confirmed scheduled appointment will be required to start the pre-registration placeholder process again.

CANCELLING A CONFIRMED SCHEDULED APPOINTMENT (not related to COVID-19):  

Cancelling a confirmed scheduled appointment that is seven (7) or MORE days BEFORE the date and time of the appointment:

  • To cancel your appointment (i.e., you will not be coming for testing), please use the “cancel your appointment” button on your confirmation receipt that was emailed to you at the time of registration.
  • Cancellations that are made seven (7) or more days before the date and time of the scheduled appointment will be refunded minus a $35.00 (+HST) administrative fee.
  • Please note that refunds can take 7-10 business days to appear on the credit card that was used to pay for the appointment.

Cancelling a confirmed scheduled appointment that is LESS than seven (7) days of the date and time of the scheduled appointment:

Appointments that are cancelled less than seven (7) days from the date and time of the scheduled appointment are non-refundable.

CANCELLING A CONFIRMED SCHEDULED APPOINTMENT DUE TO COVID-19 (including if you have been exposed to COVID-19, and/or you are symptomatic, and/or you have a +RAT and/or have a +PCR test)

If you have been exposed to COVID-19, please notify OPPATTM via email (oppat@wlu.ca) as soon as possible with the following information:

  • date of exposure;
  • your vaccination status; and,
  • official documentation from the provincial Ministry of Health with the results of your COVID-19 PCR test (note: if the results are pending, please include the date of your PCR appointment)

Upon receipt of the above information, we will contact you in regards to next steps.

Candidates are not permitted to attend an OPPAT™ confirmed scheduled appointment for a minimum of 10 days from the time they have been asymptomatic for at least 24 hours (i.e., 11 days in total) and/or have received a positive PCR test result.

These requirements are more restrictive than the provincial requirements due to the proximity to others during the test.

Given the serious nature of COVID, we will not make any exceptions to the above in order to maintain the health and safety of all individuals, including candidates, the testing team, and the community at large.

“SWAPPING” A CONFIRMED SCHEDULED APPOINTMENT WITH ANOTHER CANDIDATE

  • Candidates who want to “swap” their confirmed scheduled appointment with another candidate must email oppat@wlu.ca at least five (5) days in advance of the first confirmed scheduled appointment that is to be changed.
  • The person(s) who are swapping the appointment(s) MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the confirmed scheduled appointments that are being swapped
    • the first and last names of each person involved in the swap
    • the email and phone number of each person involved in the swap
  • OPPATTM will not be involved in any financial transaction between candidates swapping or giving their appointments to another candidate.

 “GIVING” A CONFIRMED SCHEDULED APPOINTMENT WITH ANOTHER CANDIDATE

  • Candidates who want to “give” their confirmed scheduled appointment to another candidate must email oppat@wlu.ca at least five (5) days in advance of the confirmed scheduled appointment.
  • The person who will be taking the appointment MUST be included on the email (i.e., “cc’d”).
  • The email must include:
    • the date and time of the confirmed scheduled appointment that is being given away
    • the first and last names of each person involved in the give-away
    • the email and phone number of each person involved in the give-away
  • OPPATTM will not be involved in any financial transaction between candidates swapping or giving their appointments to another candidate.

 “NO-SHOW”

  • Appointments where a candidate is a “no-show” are non-refundable.